Reporting damage
Most shipments arrive without a problem, but if something is damaged in transit, a few steps at delivery make the difference in getting a claim resolved. Here is what to do.
- 1
Note it on the delivery receipt
Before the driver leaves, write the damage on the delivery receipt or bill of lading and keep your copy. Signing a clean receipt makes damage much harder to document later, so record anything you see at the moment of delivery.
- 2
Take photos right away
Photograph the damage from several angles, including the packaging, crating, or skid it arrived on and any visible label or spec plate. Clear photos taken at delivery are the single most useful thing for a claim.
- 3
Contact us as soon as possible
Reach out the same day if you can. The sooner we know, the sooner we can start the claim and coordinate with the carrier while the delivery is fresh.
- 4
Send the supporting documents
Include the delivery receipt or bill of lading with the damage noted, your photos, a short description of what was damaged, and any repair or replacement estimate you already have. The more complete the packet, the faster the claim moves.
How to reach us
Call us or use the contact page to start a claim. Have your photos and delivery receipt ready when you reach out.
Tell us what needs to move
Send the details and a coordinator responds within one business day with an all-in price for pickup, shipping, and white-glove placement.